Privacy Policy

Effective Date: September 1st 2024

At Forward Maintenance Group LLC, your privacy is of utmost importance to us. This privacy policy outlines how we collect, use, and protect your personal information, especially when you submit forms or upload photos through our website, which is hosted on and supported by Netlify and Cloudinary.

1. Information We Collect and How We Use It

Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information we collect about them, the purposes for which we use it, and to whom we may disclose it. Below is a detailed overview:

Categories of Personal Information Collected

We may collect the following categories of personal information:

• Identifiers: Such as your name, email address, and phone number.
• Contact Information: Information you provide through forms or communications.
• Uploaded Content: Photos or images you upload via our Cloudinary photo widget.

Purposes for Collecting Personal Information

We collect and use your personal information for the following purposes:

• To respond to your inquiries or service requests.
• To improve our services and website functionality.
• To process and store your uploaded photos through Cloudinary.
• To communicate with you about our offerings and updates.

Disclosure of Personal Information

We Do Not Sell Your Information. We may share your personal information with the following categories of third parties to facilitate the services we provide:

• Service Providers: Such as Netlify and Cloudinary for processing form submissions and handling photo uploads.

For more details on how we share your information, please refer to Netlify’s and Cloudinary’s privacy policies linked below.

We use Netlify to process and store form submissions, and Cloudinary to handle and store image uploads. Both Netlify’s and Cloudinary’s privacy practices comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). For more details, you can review their privacy policies:

• Netlify’s Privacy Policy
• Cloudinary’s Privacy Policy

2. How We Use Your Information

The information you provide will only be used for the following purposes:

• To respond to your inquiries or service requests
• To improve our services
• To process and store your uploaded photos (through Cloudinary)
• To communicate with you about our offerings

We do not sell your personal information or photos to third parties. Your data is only shared with necessary service providers (such as Netlify and Cloudinary) to process your requests.

3. Third-Party Processing

• Your form submissions are processed and stored on Netlify’s secure servers.
• Your photo uploads are handled and stored by Cloudinary’s secure systems.

Both Netlify and Cloudinary adhere to strict privacy standards and take appropriate steps to protect your information.

4. Retention of Your Data

We retain your personal information and uploaded photos only for as long as necessary to fulfill the purposes for which it was collected. If you wish to have your data deleted, you may contact us at [Insert Contact Email or Phone Number], and we will process your request in compliance with applicable laws.

5. Your Rights Under CCPA and GDPR

If you are a California resident or a resident of the European Union, you have the following rights concerning your personal data:

• The right to access and receive a copy of your personal data.
• The right to correct or update inaccurate data.
• The right to request the deletion of your personal data or uploaded photos.
• The right to opt-out of the sale of your personal information (Note: We do not sell personal data).
• The right to non-discrimination for exercising your privacy rights.

California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. These rights include:

• Right to Access: Request information about the personal data we have collected about you over the past 12 months, including the categories of data, sources of data, purposes for collecting it, and any third parties with whom we share it.
• Right to Deletion: Request the deletion of your personal data that we have collected, subject to certain exceptions.
• Right to Opt-Out of Sale: Opt out of the sale of your personal data. Note that we do not sell personal data, but you still have the right to make this request.
• Right to Non-Discrimination: Be free from discrimination for exercising your rights under the CCPA, including the right to access, delete, or opt out of the sale of your personal data.
• Right to Data Portability: Request a copy of the personal data we have collected about you in a format that is easily accessible and transferable.

How to Submit Requests

To exercise your rights under the CCPA, please follow these steps:

1. Verification of Identity: Provide additional information to verify your identity, such as a government-issued ID or proof of address. You may receive a verification code or link via email or phone.
2. Submit Your Request:
   • Email Submission: Email your request and verification details to contact-us@forwardmaintenancegroupllc.com. Use "CCPA Request" in the subject line.
   • Phone Submission: Call our toll-free number at 619-718-2455 and provide your request and verification details. Please mention "CCPA Request" during the call.
   • Postal Mail Submission: Send your request and documents to 31805 Temecula Pkwy, D7 STE 142, Temecula, CA 92592.
3. Response Time: We will respond to your request within 45 days. If additional time is needed, we will notify you of the extension and reasons.
4. Contact Information: For questions or assistance, contact us at contact-us@forwardmaintenancegroupllc.com or call 619-718-2455.

6. Data Security

We, along with Netlify and Cloudinary, take reasonable steps to protect your personal information and uploaded photos from unauthorized access, use, or disclosure. However, no system can guarantee absolute security, and we encourage you to be cautious when sharing personal data online.

7. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. If we make material changes, we will notify you by updating the effective date at the top of this policy.

8. Contact Us

If you have any questions or concerns regarding this privacy policy, please contact us at contact-us@forwardmaintenancegroupllc.com or call 619-718-2455.